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Reservation Information
ORDERING INFORMATION
Orders can be made online, by phone at (515) 246-2300, or by fax (515) 246-2325. More detailed information about all shows as well as study guides and web links are available online.
All shows are general admission. Seats are $4 each. Students on the Federal Free Lunch program are admitted for $1.
We request a ratio of one chaperone for every 10 students. One chaperone per every 10 students is free. Seats for additional chaperones are $4 each.
Total number of seats must include all chaperones, teachers, and bus drivers in addition to students.
Most performances are one hour in length. Please check the show descriptions in the brochure or www.civiccenter.org for exact times.
If your first choice for a performance is sold out, you may select another time or another performance, or you may have your name put on a waiting list (COMING SOON).
All performances are subject to change and cancellation. You will be notified of any performance changes.
Seating for people with disabilities is available upon request for all performances. Sign language interpretation is available by reservation only, which needs to be made at least 30 days in advance.
PAYMENT INFORMATION
A billing contract will be mailed to you within 1 week of your reservation to confirm your order.
Please review your contract to make sure the information is correct, and return a copy of the signed contract by mail or by fax no later than 14 days after you receive it. This contract is also your invoice, so please process for prompt payment which will need to be turned in to your finance department to receive timely payment. At this time, your order will be considered a final sale, and you will be responsible for full payment on the billing contract. If your payment will not be received by the due date, please contact us so your reservation will not be cancelled.
No cancellations or refunds will be issued for unused seats on the day of the performance, including student illnesses. Refunds will only be given if an event is cancelled by the Civic Center, or if your school is closed or delayed due to inclement weather. If you need to add seats to your order, please contact us prior to the performance to determine availability.
Payment by check or credit card must be received by the due date or your seats will be released and made available to other schools. We request reservations made within four weeks of the performance date must include full payment.
Study Guides and field trip information will be sent with your contract. Please pass the study guide information along to other teachers at your school who have students attending performances. Study guides can be downloaded at www.civiccenter.org.
BUSING AND PARKING
Please plan to arrive 30 minutes prior to your scheduled performance time. When you schedule buses for your group, please take into account time for dismissal from the Civic Center as well as getting your students loaded onto the bus.
Police officials will direct incoming buses to designated parking spaces with hooded meters. Please do not drop off passengers in front of the theater and move to another parking space. The Des Moines Police Department, the Des Moines Traffic and Transportation Department, and the Civic Center staff have developed procedures that address the unique needs of Applause! performances. It is our goal to maintain a high level of safety and security. Please follow the instructions of the city officials and the Civic Center staff to ensure a safe, enjoyable experience.
In order to get students to the Civic Center in a timely fashion we would like to have them cross the intersections two abreast. Please have them get into pairs as they exit the bus.
If you plan after-show activities for your group, please do not leave the bus parked at the theater. The parking spaces will be needed to accommodate other groups.
SEATING
Groups are seated on a first-come, first-served basis. An usher will escort students into the theater. Please handle any re-arrangement of students after the usher has seated your entire group. Also, please have your group seated prior to allowing them restroom visits.
Latecomers will be seated at the direction of the performing company so as not to disrupt the performance.
Please ensure no one in your group brings video equipment, cameras, radios, recording devices, pagers, strollers, food, drink, gum, candy, laser pointers or video games to the Civic Center. Please turn off cell phones prior to entering the Civic Center.
If you have any questions, please call or e-mail the Education Department at (515) 246-2356 or education@civiccenter.org.
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